OC-T has stated that all desks are closed, and that only the Shoppers, Loblaws, and Machines are available.
"Due to the province wide stay-at-home order, the Rideau Customer Service Centre will be closed starting Thursday, April 8. All other OC Transpo Customer Service Centres remain closed. "
Not sure if the machines still spit a receipt - they did last time I used one.
BTW, OC-T states : "To make sure you don't lose your discount, call us at least 10 days before the expiration date to renew your Community discount." : FYI.
Finally, is your card registerd -
As far as I can tell, that is now the official design for Ottawa Presto cards. All ticket machines should be distributing those.
For the community pass, I have no info to offer. Not sure if the St-Laurent station or Place d'Orleans station service desks are open.